It's certainly not the first step recommended, but it can be helpful if nothing else is working. This returns the device to its factory settings and erases all user data. If these solutions don’t solve the problem, one final answer could be to factory reset the Alexa speaker. Once the Skill is deleted, reinstall it to your Alexa account, set it up like new, and it should be back to normal. Open the Alexa app on a smartphone, tap the ' More' button on the bottom bar, tap ' Skills & Games,' tap ' Your Skills,' tap the music app that's not working, tap ' Disable Skill,' and tap ' Disable' on the next screen to confirm the action. If Apple Music isn't working but TuneIn is, for example, try reconnecting the Alexa Skill for the music service acting up. Try saying, “Alexa, play music everywhere.Alternatively, it may be an issue with the music service someone's trying to use. If you have multiple Echo devices, you can fill your whole home with music, radio, podcasts, audio books, and more with multi-room music. Someone’s at your door and you need to pause the music? Say, “Alexa, stop” or “Alexa, pause.” View the full rundown of the music-related requests you can make with Alexa. Have a song stuck in your head? Ask Alexa to play it. Once you’re connected, you can play music using simple voice commands. From there, simply select your music service provider and follow the on-screen instructions. Then tap Music & Podcasts under Alexa Preferences, and then choose Link New Service. To connect your Echo device to any of these music providers, tap More from the bottom bar of the Alexa app and click Settings. If you’re also setting up a Fire TV device or a Fire Tablet, simply download the respective music service provider’s app from the appstore. Your Echo can play music from the Amazon Music Library, Amazon Prime Music, Amazon Music Unlimited, and third-party services including Spotify and Apple Music.

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